Product Specialist

DKSH GroupSelangorMalaysia, Selangor, Malaysia

30+ days ago

Job description

Responsibilities

Assist and collaborate with the superior in managing day-to-day operating expenses against budget to ensure optimal resource utilization
Provide insights to medical sales planning based on field experience; execute targeted action plans to meet or exceed sales targets in assigned businesses / territories
Track self / team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed
Call / visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities. Conduct product demonstrations and emphasize saleable features / customer benefits
Prepare quotation / tender prices, delivery and commercial terms in accordance with company policies
Report on the activities and products of the competitors
Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases
Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets
Maintain a customer complaints / issues log and follow up on customer issues
Respond to customer orders and queries. Inform current and prospective customers of promotions and new / upgraded products
Work with internal stakeholders to ensure timely delivery or installation of products / systems. Support internal stakeholders in relationship development with key customers

Job Requirements

Fresh Graduates with Degree or professional qualification in a Science- or Medical-related discipline

Foundational knowledge of the industry, market trends, competitor landscape, and customer needs, with developing selling skills

Possess basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc.

Willing to travel outstation and cover more than 1 area

Strong communication, negotiation, and interpersonal skills

Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)

Good command in English, both written and spoken

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Product Specialist • SelangorMalaysia, Selangor, Malaysia