Customer Service Specialist

Overview

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Senheng Electric (KL) Sdn Bhd. Ensure all inquiries and complaints are attended promptly and resolved within the stipulated time frame. Act as an agent for Senheng to capture all Voice-of-Customer (VOC) for the organization and management to improvise processes.

Responsibilities

• Provide efficient and effective telephone and social media responses to customers (Facebook, Lazada Chat, Email and Quick Chat), ensuring all targets and follow-ups are monitored and met within the agreed timeline.
• Gather and resolve customer feedback about products and services to optimize marketing intelligence.
• Ensure calls are concluded or determine if escalation to a superior is required.
• Perform all required system actions and continually update the database.
• Develop and maintain strong relationships with customers and maintain extensive knowledge of all products, services, systems, and processes to address a variety of questions.

Non-Financial Measures Resolved product or service problems by clarifying customer complaints and following up to ensure timely resolution.

Requirements

Employment details

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