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Senior Agent, Customer Service (Vietnamese Speaker)

Senior Agent, Customer Service (Vietnamese Speaker)

OKXKuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job description

Senior Agent, Customer Service (Vietnamese Speaker)

OKX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Overview

Interacts with customers to address their inquiries and problems in real-time. Quick responses through live chat and professional, courteous customer service are among your duties. Additionally, follow-up on help requests usually requires email communication as part of your tasks.

What You’ll Be Doing

  • Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice.
  • Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc.
  • Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language.
  • Establishing and nurturing strong relationships with company partners and external stakeholders.
  • Escalating any queries or unresolved issues to Level 2 / Supervisors as directed by the operations management when they cannot be resolved within standard procedures.

What We Look For In You

  • A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
  • At least 2 years of experience in language-related roles, including translation, interpretation, or localization.
  • Proficiency in both spoken and written language relevant to the job, along with a high level of English language proficiency.
  • Ability to work independently in a fast-paced environment and deliver multilingual support.
  • Willingness to work according to a given schedule to support 24x7 language-related operations.
  • Strong interpersonal skills : the ability to navigate challenging language situations and remain composed under pressure.
  • Problem-solving mindset : a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions.
  • Excellent time management : the ability to handle multilingual tasks effectively while managing time efficiently.
  • Quick learner : the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers.

    • Nice To Haves

  • Familiarity with cryptocurrency and / or finance-technology industry.
  • Working knowledge of CRM tools, such as Zendesk.
  • Basic computer knowledge : MacOS, Lark, Microsoft Office, and G-Suite.

    • Why Join Us?

  • Competitive remuneration package
  • Yearly Performance Bonus
  • Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
  • Employee engagement, recognition and appreciation program.
  • Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

    • Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

    Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Customer Service
  • Industries IT Services and IT Consulting

    • End of description

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    Senior Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia