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Customer Service Specialist - Logistics

SummitNext Technologies Sdn BhdSungai Petani, Kedah, Malaysia

30+ days ago

Job type

Quick Apply

Job description

We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, where innovation meets excellence.

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Specialist, providing unrivalled support to clients within the logistics industry.

Position

Customer Service Specialist (Malay English, Work in Office)

Job Description

Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools.
Resolve customer complaints to achieve high customer satisfaction
Record and submit customer complaints using the internal system according to the provided SOP.

Job Requirements

Diploma and above

Excellent English and Malay communication skills (written, verbal, listening)

1-2 years of BPO experience will be an added advantage.

Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.

Proficiency in office software and computer operation

Ability to work in a fast-paced working environment and work under pressure

Job Type

Full-time, rotational shift, 5 days a week

Salary

Basic RM2000

Performance KPI (up to RM250 per month)

Benefits

EPF, Socso

Birthday Leave

Maternity leave

Annual Leave, Maternity Leave, Parental Leave, etc

Opportunities for promotion

Professional development

Expected Start Date :

Immediately

Know more about us at :

Glassdoor : https : / / www.glassdoor.com / Reviews / SummitNext-Technologies-Reviews-E7227743.htm

Instagram : https : / / www.instagram.com / summitnexttechnologies

LinkedIn : https : / / www.linkedin.com / company / summitnext-technologies /

Website : https : / / summitnext.com /

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Customer Service • Sungai Petani, Kedah, Malaysia

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