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Customer Service - Inbound

Customer Service - Inbound

Agensi Pekerjaan JobScoper Sdn. Bhd.Petaling Jaya, Selangor, Malaysia
16 hours ago
Job description

Customer Service - Inbound role at Agensi Pekerjaan JobScoper Sdn. Bhd.

This range is provided by Agensi Pekerjaan JobScoper Sdn. Bhd.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job Responsibilities

  • Handle incoming calls using proper sales and customer service practices throughout the interaction.
  • Use a consultative approach to identify needs and propose solutions for new products and services that benefit their businesses.
  • Resolve issues within our support scope, guiding towards third-party solutions or paid consultations when necessary.
  • Troubleshoot client products to ensure a one-call resolution.
  • Achieve metrics like First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
  • Exhibit excellent interpersonal skills and thrive in a fast-paced, high-volume environment.
  • Open to working in rotational shifts.

Job Requirements

  • Excellent proficiency in English (verbal, written, and comprehension).
  • SPM or higher qualification.
  • Prior B2B / B2C sales experience will be an added advantage.
  • Strong ability to convert support calls into sales opportunities.
  • Passionate about sales and committed to achieving targets.
  • Fresh graduates are encouraged to apply.
  • Open to local Malaysian candidates.

    • Job Benefits

  • EPF / SOCSO / EIS
  • Annual Leave
  • Medical Leave
  • 5 Working Days
  • Nearby Public Transport

    • Job Details

  • Seniority level : Associate
  • Employment type : Full-time
  • Job function : Customer Service
  • Industries : Human Resources Services

    • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

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    Customer Service • Petaling Jaya, Selangor, Malaysia