System Support Engineer

About the Role

As a System Support Engineer, you will provide technical assistance and remote support for Daifuku customer sites and other clients as directed by management. This role requires participation in a 24 / 7 roster to ensure seamless operation and maintenance of our PLC systems and IT support.

Ensure optimal system performance by troubleshooting, diagnosing, and resolving technical issues. Conduct system health checks and generate reports. Liaise with customers, providing exceptional service and quality support.

Our Team

Joining the Daifuku Customer Care MY Team means becoming part of a supportive and knowledgeable environment. Our team works in a 3 different shift pattern;

• Office hours (9am-6pm,
• AM Shift (1am-10am) and
• PM Shift (5pm-2am).

The incumbent will be primarily office-based, with the option to work from home outside of office hours.

Responsibilities

In this role, your focus in a gist will be in these areas :

• Providing remote support with troubleshooting methodologies and tools.
• IT Support : Help with hardware, software, and network issues; manage IT systems and incident management.
• PLC Support : Troubleshoot PLC issues, perform routine maintenance, and install / configure PLC systems.
• Maintain accurate documentation and assist with various engineering tasks, including design calculations and testing.

Your Skills & Experience

• Strong diagnostic / troubleshooting skills and understanding of logs analysis.
• Proven experience in remote support and troubleshooting methodologies.
• Experience with broad range of technologies;

IT Support- Servers, Desktop, Networking, Security.

AND / OR;

• PLC / Automation Support- PLC Language (Ladder / FBD), SCADA / HMI, & Field Level I / O Devices

Desirable

• Relevant certifications in PLC programming or IT support (e.g., CompTIA A+, ITIL, any PLC programming certifications)
• Basic query skills (MSSQL / Oracle), or other SQL
• Experience with ITSM tools and service delivery experience.

Our benefits

• 15 days of annual leave, 14 days of sick leave and 16 public holidays
• Cashless comprehensive medical coverage – Outpatient
• Group Hospitalization Insurance
• Festive seasons & monthly birthday celebrations
• Smart Casual working attire
• Flexible working arrangements
• Career Development Opportunities and exposure to new technologies
• Peer-to-Peer Recognition and Rewards Program

About our Company

Daifuku Oceania is a subsidiary of Daifuku, a global business with over 13,000 individuals worldwide, delivering material handling automation, self-service technology and intralogistics solutions to our partners worldwide.

We are proud of our reputation as leaders within the aviation and logistics sectors, highly regarded for our technology and digital innovation.

Daifuku Oceania has offices in New Zealand, Australia and Malaysia, employing 500 dedicated team members to provide our clients end-to-end solutions and customer care globally.

Our Company Values

Our Core Values are essential to our business. It defines our culture and is what sets us apart.

• Think Safe Act Safe Home Safe
• Outstanding Service and Value to the Customer
• Respect and Trust for Each Other
• To Look Beyond the Obvious
• Having fun

Is Daifuku Your future?

If you're looking to be valued for your expertise and grow your career in a global company offering world-class opportunities, please apply!

Please note we aim to review applications as they are received - therefore encourage you to apply at your earliest opportunity