Strategy & Process Improvement (Shared Services) Executive

Overview

Strategy & Process Improvement (Shared Services) Executive at FGV Holdings Berhad . This range is provided by FGV Holdings Berhad. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

• Oversee and be accountable for SSC process improvement initiatives.
• Ensure all performance assessments and other data gathering result in accurate findings.
• Monitor and improve the effectiveness and efficiencies of all systems and processes within the SSC.
• Identify and follow up on improvement opportunities raised by process owners.
• Identify opportunities from SPI team’s analysis.
• Responsible for conducting feasibility analysis on possible SSC opportunities as instructed by SPI Lead.
• Present the outcome of the feasibility study on the opportunities to SPI Lead or process council if needed.
• Escalate any appropriate recommendations based on SPI findings to SPI Lead or process council if needed.
• Assist / conduct any projects or changes related to SSC improvement (managing the project and communication within SSC).
• Support the SPI Lead in implementing strategies that elevate SSC performance and service delivery.
• Achieve customer satisfaction and receive feedback in a constructive manner, taking corrective action when opportunities arise.
• Continuously strive to gain customer satisfaction and minimize complaints on the delivery of SSC services.
• Respond and provide advice on more complex AP and HR matters from BU / vendors escalated from the contact center or AP and HR Analyst.
• Liaise with BU for related AP and HR matters, directly or through analysts.
• Support the ongoing transformation and enhancement of FGV SSC functions and capabilities.
• Onboard, develop and coach others; provide on-time constructive feedback.
• Seek knowledge to build understanding if necessary.
• Foster strong teamwork and good working relationships between team members and other teams.
• Provide motivational and formative feedback and cultivate a learning and knowledge sharing culture.
• Always act in the best interest of all team members.
• Ensure compliance and provide HSSE guidance to SPI team.
• Assist in the evolution of FGV SSC and moving towards a 5-year roadmap.
• Support Cross-Functional Operations in Accounts Receivable and Fixed Asset Unit.
• Perform any other tasks assigned by the superior.

Qualifications

Job Benefits

#J-18808-Ljbffr