Customer Support Executive (Automotive Sales)
Sperton Global ASSelangorMalaysia, Selangor, Malaysia30+ days ago
Job descriptionEducational Background : A diploma or degree in Business Administration, Marketing, or a related field. Experience : 1-3 years in customer service, preferably within the automotive or industrial sectors. Communication Skills : Proficiency in English and other relevant languages; excellent interpersonal skills. Technical Proficiency : Familiarity with Microsoft Office and the ability to quickly learn company-specific software. Problem-Solving Abilities : A proactive approach to identifying and resolving issues. Organizational Skills : Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.
Key Responsibilities :
- Customer Interaction : Serve as the primary point of contact for customers, addressing inquiries and concerns via phone, email, and live chat.
- Order Processing : Manage customer orders, ensuring timely delivery of products and services.
- Coordination : Collaborate with sales, technical, and logistics teams to fulfill customer requirements and ensure smooth operations.
- Documentation : Prepare and maintain accurate records of customer interactions, transactions, and necessary shipping documents.
- Issue Resolution : Address and resolve customer complaints, providing appropriate solutions promptly.
- Market Analysis : Stay updated with market trends, gather customer feedback, and provide insights for business improvement.
Key Requirements :
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Sales Executive • SelangorMalaysia, Selangor, Malaysia