Senior Client Operations Officer, Fund Distribution Services (Mandarin / Cantonese) M / F Job description
Business type
Types of Jobs - Asset Management
Types of Jobs - Economic and Financial Analysis
Types of Jobs - Finance / Accounting
Types of Jobs - Corporate & Investment Banking
Job title
Senior Client Operations Officer, Fund Distribution Services (Mandarin / Cantonese) M / F
Contract type
Permanent Contract
Expected start date
01 / 04 / 2025
Management position
Job summary
The Senior Client Operations Officer, Fund Distribution Services is responsible to prepare and process Transfer Agency transactions as per defined procedures, whilst meeting Client service level agreements & team KPI's / KQI's, being responsible for accuracy and punctuality of data sent to Fund Managers, work in collaboration / interact with other teams within the Fund Distribution department and other teams within thepany and responsible for assisting the Assistant Manager to lead the team and being the point of contact in the absence of the Assistant Manager to ensureplete shift coverage.
Region : APAC
Working hours : 9 : 00AM - 6 : 00PM
What will you do?
Processing Transaction
- Input, validate and correct all types of transactions such as subscriptions, redemptions, transfers and switches.
- Report transaction order and entry issues to the relevant parties where necessary
- Ensure all trades received prior to cutoff processed accurately prior to deadlines.
- Review and monitor the client queue to ensure a high level of service.
- Check signatures against appropriate documents, working in collaboration withpliance and Register Management.
- Adhere to the NIGO process during dispatching.
Generic Processes
Generate distributions, process payment and ensure timely reporting to client.Processing and checking of function dependent on file uploads and extracts to ensure that all deadlines are met. This may include the daily upload of price files, SWIFT transaction files etcDealing with any errors and exceptions of dependent file uploads and extracts.Providing clear and concise internalmunication where necessary.Assist the Supervisor to create or update any Risk document.Ensure toplete any task or project assign to them in a timely manner.Queries
Provide high quality and professional client service to ensure CACEIS Investor Services Values are maintained.Providing clear and concise internalmunication where and when necessary to the relevant teams / persons. (This may include confirmation of uploads or transfers and notification of delays etc to the relevant teams.) Account ManagementManage the transfer of funds and liquidity of Fund Distribution operating bank accounts.Accurate processing of daily automated cash process, manual payments and manual payment files.Identify & clear all transaction reconciliation items on bank accounts, dealing with any issues, returned and outstanding payments.Reporting
Generate and dispatch of regular (SLA) and specific reports upon request of internal or external party.Respond to ad-hoc report requests from Fund Accounting, Unit Pricing and other departments within CACEIS Investor Services and or Clients.LK-LC1
Supplementary Information
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive andmunities prosper. We care about each other, reaching our potential, making a difference to ourmunities, and achieving success that is mutual.
Aprehensive Total Rewards Program including performance-based bonuses, flexible benefits, andpetitivepensation.Leaders who support your development through coaching and managing opportunities.A world-class training program in financial services.A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.Position location
Geographical area
Asia, Malaysia
City
Putrajaya
Candidate criteria
Minimal education level
Bachelor Degree / BSc Degree or equivalent
Academic qualification / Speciality
Degree in relevant fieldLevel of minimal experience
3-5 years
Experience
2-4 years of Transfer Agency, Securities Operations or financial services industry in an operations environment.English Language (Written / Oral) ProficiencyMandarin and Cantonese (Written / Oral) ProficiencyExcellent attention to detail.Good interpersonal skills and networking skills with all stakeholders.Good organization skills and ability to prioritize workloads to meet tight deadlines.Shareholder Services operations.Interpersonal and networking skills with a proven track record of dealing with clients, senior management ,colleagues and staffRequired skills
Mandarin (Written / Oral) Proficiency is a must haveCantonese language capability will be an added advantageEnglish Language (Written / Oral) ProficiencyExcellent attention to detail.Good interpersonal skills and networking skills with all stakeholders.Good organization skills and ability to prioritize workloads to meet tight deadlines.Shareholder Services operations.Interpersonal and networking skills with a proven track record of dealing with clients, senior management ,colleagues and staffTechnical skills required
Knowledge in Excel VBA, Macro will be an added advantageLanguages
Mandarin (Native speaker)
Languages
Mandarin Job ID 2025-97707
