Customer Service Representative

Language Talent Solutions Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia

5 days ago

Job description

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Language Talent Solutions (Malaysia, Vietnam, Indonesia, India and Thailand)

Position : Customer Service – Banking (on‑site)

Working hours : Rotational shift. 8 AM to 11 PM (9 hours per shift including break)

Contract : 6 months

Requirements :

SPM (credit in Math or English) or STPM with minimum 2 years customer service experience
Fresh graduates (Diploma and Degree) welcome to apply

Responsibilities :

Utilize effective problem‑solving and decision‑making skills to assist customers with their inquiries.

Develop and apply a comprehensive understanding of industry practices and procedures to achieve team goals.

Collaborate with your immediate manager to motivate the team and monitor performance.

Mentor and guide associates to enhance their individual performance.

Consistently meet and exceed individual and team performance targets with minimal direct supervision.

Prioritize client needs while delivering an exceptional customer experience, with performance measured using specific metrics.

Seniority level : Entry level

Employment type : Contract

Job function : Customer Service; Industries : Banking

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Customer Service Representative • Kuala Lumpur, Kuala Lumpur, Malaysia