Senior Technical Engineer – Unix

Responsibilities

• Provides technical advice and support to Level 1 and 2 Engineers.
• Customer support on-site and off-site.
• Provides remote troubleshooting if needed.
• Attends to high severity incidents on and off-site.
• Prepares and follow-up on incident reports.
• Updates incident tickets in a timely manner in Field Service Management System to meet contractual Service Level Agreements.
• Reviews and submits incident reports in a timely manner.
• Coordinates with the technical team to prepare problem management reports.
• Monitors and ensures problem management reports are submitted in a timely manner.
• Leads problem management and resolution in the support products.
• Reviews project scope, Pre-Implementation Validation (PIV) and prepares project deployment checklist.
• Ensures project timely completion.
• Plans and reviews implementation timeline with project manager.
• Captures and updates project implementation technical issues for references.
• Assumes the Project Technical Lead role when required.
• Submits timesheet to reporting manager.
• Provides scope of work and man-days to pre-sales & sales teams (if required).
• Reviews problem management reports.
• Leads project implementation.
• Develops design configuration documentation.
• Reviews project deployment risks.
• Conducts technical sharing with Level 1 and 2 engineers.

Requirements

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