Associate Director - Rates Middle Office

Key Responsibilities

• Centre of Excellence for APAC build out across all products.
• Trade capture and life cycling of structured products.
• Understanding and learn to manage query remediation, trade life-cycling and other day-to-day processing, ensuring timely escalation, in order to minimise risk exposure.
• New business enablement and solutions, partner to deliver strategic FM initiatives : Drive Operational readiness.
• Local management of hubs and local markets : drive global alignment and consistency, Follow The Sun support; standardize where applicable, tailored processes / controls.
• Challenge vendor costs / services across the lifecycle.
• Operations representation for external / internal and regulator scheduled audits : ensure audit points are addressed within timelines.
• Drive continuous improvement and innovate : partner with Technology to deliver transformation; work with FO to identify booking model improvements and drive efficiency.
• Be up to date and ensure compliance with regulatory requirements.
• Adherence to Ops Risk Framework standards of implementation and process management.
• Contribute to the definition of best-practice global operating standards and operating environment within the Target Operating Model (TOM).
• Ensure compliance with all Group and Country policies, Code of Conduct, statutory regulations, and laws.
• Strong advocate of service consistency within the country; actively takes steps to eliminate / minimise use of non-standard solutions.
• Ensure the daily BAU and Team are optimised and resources are effectively managed to rapidly fill any service gaps identified.
• Ensure the client experience is seamless based on efficient processing, timely resolution of client exceptions, and is perceived as an enabler by the business to generate and retain client flows.
• Deliver Business Efficiency targets.
• Understanding of the business strategy and appropriate role given.
• Monitors client service standards to ensure high-quality operational and client support services are provided.
• Acts as escalation point for country level operational issues – identifies remedial solutions and oversees timely, efficient implementation when required.
• Works closely with country and business to ensure operational platforms support client service level agreements and internal benchmarks; identify opportunities for automation.
• Ensures compliance with all relevant local and global regulatory requirements and industry best practice.

Processes

Risk Management

Governance

The Ideal Candidate

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion.

Together we :

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

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