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Online Engagement Specialist

Online Engagement Specialist

Brandt Business Services Sdn. Bhd.MY
17 days ago
Job description

Join our team as an Online Engagement Specialist (customer service outbound sales) and play a pivotal role in delivering exceptional customer experiences while contributing to our retail success. Your dedication and skills will be instrumental in elevating our brand's reputation and driving sales growth.

Responsibilities :

  • Conduct follow-up calls or chats for customers who have expressed interest in specific products or services.
  • Provide detailed product information and address customer inquiries effectively.
  • Proactively identify opportunities to upsell and cross-sell related products and services during customer interactions.
  • Offer personalized recommendations to enhance the customer's shopping experience and maximize sales.
  • Maintain a friendly, professional, and helpful demeanor, ensuring that each customer interaction is positive and memorable.
  • Exhibit resilience and an openness to feedback for continuous self-improvement.
  • Collaborate with the marketing team by actively participating in various promotional campaigns.
  • Execute campaign-specific tasks, including product launches and special offers, as requested.

Job Requirements :

  • Candidate should possess a SPM, Diploma / Advanced Diploma, bachelor’s degree or equivalent in any field
  • Good communication skills in English, for both spoken and written.
  • Passionate & eager in doing sales.
  • Demonstrated resilience and an ability to accept feedback constructively.
  • Strong adaptability to thrive in a constantly changing work environment.
  • Ambitious and eager to learn, with a commitment to gaining product knowledge and mastering sales strategies.
  • Open for Malaysian only
  • Benefits :

  • Basic salary
  • Phone Allowance
  • Hardship Allowance
  • Shift Incentive
  • Sales Incentive
  • Annual Leave
  • Sick Leave
  • EPF, Socso, EIS
  • Remark :

    3 months Contract under Brandt International / contract renewal depends on performance.

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    Engagement Specialist • MY