Join our team as an Online Engagement Specialist (customer service outbound sales) and play a pivotal role in delivering exceptional customer experiences while contributing to our retail success. Your dedication and skills will be instrumental in elevating our brand's reputation and driving sales growth.
Responsibilities :
- Conduct follow-up calls or chats for customers who have expressed interest in specific products or services.
- Provide detailed product information and address customer inquiries effectively.
- Proactively identify opportunities to upsell and cross-sell related products and services during customer interactions.
- Offer personalized recommendations to enhance the customer's shopping experience and maximize sales.
- Maintain a friendly, professional, and helpful demeanor, ensuring that each customer interaction is positive and memorable.
- Exhibit resilience and an openness to feedback for continuous self-improvement.
- Collaborate with the marketing team by actively participating in various promotional campaigns.
- Execute campaign-specific tasks, including product launches and special offers, as requested.
Job Requirements :
Candidate should possess a SPM, Diploma / Advanced Diploma, bachelor’s degree or equivalent in any fieldGood communication skills in English, for both spoken and written.Passionate & eager in doing sales.Demonstrated resilience and an ability to accept feedback constructively.Strong adaptability to thrive in a constantly changing work environment.Ambitious and eager to learn, with a commitment to gaining product knowledge and mastering sales strategies.Open for Malaysian onlyBenefits :
Basic salaryPhone AllowanceHardship AllowanceShift IncentiveSales IncentiveAnnual LeaveSick LeaveEPF, Socso, EISRemark :
3 months Contract under Brandt International / contract renewal depends on performance.