Senior IT Application Support

Grow your career with us

You are on a journey to join an exciting Company and be part of our success story to improve lives by developing resources sustainably. Here we offer you an exciting and dynamic work environment and will equip you with the know-how that will stretch and enhance your career journey.

Responsibilities :

Responsible for providing application and operational support to ensure the stability, efficiency, and effectiveness of technology solutions that enable business success.

In This Role, You Will Be Required To Carry Out The Following Support Responsibilities :

• Act as the primary liaison between business users and development / vendor teams.
• Provide Level 1 and Level 2 application support, including issue troubleshooting for end users and coordination with vendors.
• Contribute to building the knowledge base in collaboration with Level 1 : Service Desk.
• Analyze problems reported by end users and work on identifying effective solutions.
• Deliver Level 1 and Level 2 day-to-day operational support related to implemented IT solutions, covering end-to-end Supply Chain processes from order processing, order fulfillment, and logistics through to billing management.
• Ensure incidents and service requests are resolved within agreed SLAs.
• Assist in identifying opportunities for system enhancements and process automation.
• Maintain accurate, clear, and up-to-date documentation of systems and processes.
• Work on a rotating schedule, providing user support during weekends and night shifts.

To be successful in this role, it is recommended that you should have the following skills and qualifications :

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Information Technology

Industries : Manufacturing

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