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Customer Service Representative

Customer Service Representative

Ichor SystemsMalaysia
30+ days ago
Job description

The purpose of a Customer Service Specialist is to enter customer orders accurately and efficiently into a company's order processing system. This role is responsible for verifying customers’ information, ensuring the accuracy of product details and pricing, and ensuring orders are processed in a timely manner. The Customer Service Specialist may also be responsible for responding to inquiries from customers or sales representatives, troubleshooting any issues with orders, and providing customer service as needed

  • Contact for Customer Inquiries, orders, complaints, RMA’s and quotes.
  • Enter customer orders into database accurately and promptly
  • Verify order details for accuracy and completeness
  • Provide order confirmations to customers
  • Communicate with customers to resolve order discrepancies
  • Maintain detailed and organized records of orders
  • Collaborate with sales and warehouse teams to ensure order fulfillment
  • Provide exceptional customer service
  • Perform other administrative tasks as required
  • Proven work experience as an Order Entry Clerk, Sales Administrator, or similar role
  • Strong problem solving skills
  • Proficiency in data entry and management
  • Proficient in MS Office Suite, particularly MS Excel
  • Aptitude for understanding a wide array of part numbers and manufacturing processes
  • Excellent communication and customer service skills both written and verbal
  • Strong attention to detail and accuracy
  • Ability to multi-task in a fast-paced, deadline-driven environment
  • Bachelor Degree in any discipline is preferred.
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Customer Service Representative • Malaysia

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