Chatbot (Open to Fresh Graduates) - Operations, SG Marketplace

Chatbot (Open to Fresh Graduates) - Operations, SG Marketplace

Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Chatbot (Open to Fresh Graduates) - Operations, SG Marketplace

Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Chatbot (Open to Fresh Graduates) - Operations, SG Marketplace role at Shopee

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• Gain a deep understanding of Shopee’s chatbot functionalities.
• Develop and manage end-to-end models and tools; liaise with different functions to identify top contact drivers and reduce contacts to live agents by leveraging available chatbot tools.
• Propose enhancements to improve the chatbot’s capabilities.
• Act as a communication bridge between regional and local teams to address upcoming modifications and new features of Shopee’s chatbot.
• Actively benchmark competitors and suggest new technologies or models to
• enhance user experience and / or operational efficiency.
• Conduct data analysis : Interpret data provided by the regional team and apply a critical mindset to recommend changes based on unmet OKRs.
• Accurately scope and perform user acceptance testing (UAT) for all upcoming product features to ensure seamless deployment.
• Maintain high levels of communication with BPO partners to continuously gather feedback on improving the chatbot and related systems.
• Identify critical issues through precise and targeted data analysis of ongoing projects.

Job Description

Requirements

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Internet Marketplace Platforms and Technology, Information and Internet

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