General personal skill :
The primary focus of the Resident Engineer is to provide technical support, able to deliver “best-practices” and performing technical operation to selected customers. The candidate should display an understanding of technology infrastructures using network security, Endpoint security or threat monitoring / scanning tools.
Job Description :
- Multi-tasking skill with a keen eye for detail who are well organized and thrive in fast-paced, high-stress scenarios.
- Review service request and handle daily technical operation (Endpoint security) support to customers within given SLA.
- Provide system maintenance and test patches / fixes to ensure they are implemented and functioning correctly.
- Analyse customer’s endpoint configurations.
- Provide regular updates on work-in-progress and current issues.
- Prepare daily / weekly / monthly report(s).
- Coordinate and work with third-party vendors where applicable.
- Candidate will be based at client's site.
(Apply now at #J-18808-Ljbffr