call centre - customer service premium management, contract associate

Overview

Who you'll be working for

Life Assurance

What requirements you'll need to be eligible

• Completed Degree in any relevant course.
• Internship experience in insurance field will be advantage.

What you'll be doing on the job

Ensure timely processing of premium payments according to the prescribed ISO quality

objectives

Handle premium related billings

Ensure timely reply to enquiry from Call Team

Monitor and clear scheme suspense

Monitor DDA and Credit Card Service application submission

Troubleshoot billings and premium payment related problems

Ensure compliance with BNM guidelines, audit, AMLA, PDPA, ISO