Senior IT Engineer, Infra & Support (End-User & Physical Infrastructure)

Senior IT Engineer, Infra & Support (End-User & Physical Infrastructure)

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Responsibilities :

• Serve as the highest level of escalation for complex PC, laptop, printer, copier, and telephone issues.
• Lead the procurement, imaging, deployment, and lifecycle management of all end-user hardware.
• Develop and implement standard operating procedures (SOPs) for IT equipment setup and support.
• Manage the company mobile phone program, including subscriptions, deployments, and policies.
• Install, configure, maintain, and troubleshoot CCTV systems and electronic door access systems. Manage user access rights and review access logs as needed.
• Integrate and maintain time attendance systems with the door access and HR / payroll systems.
• Manage the office PABX system, including extensions, hunt groups, and liaising with telephony vendors.
• Oversee and perform structured cabling (copper and Fiber) for data and voice in the office and branch locations.
• Manage and maintain Wireless Access Points (APs) to ensure comprehensive and secure Wi-Fi coverage.
• Maintain the physical server room / infrastructure closet, racking, air-conditioning and environmental monitoring.
• Manage the company's software assets and licensing for all deployed applications.
• Administer print management solutions to control costs, enforce printing policies, and track usage and config / troubleshoot handheld scanner & printer.
• Ensure all software is compliant with licensing agreements.
• Act as the primary IT contact for all branch offices and subsidiaries, providing remote and on-site support.
• Plan, coordinate, and execute IT infrastructure setup for new plant, branch offices or office moves.
• Ensure all plant, branch IT operations adhere to the company's IT policies and security standards.
• Liaise and manage relationships with multiple vendors (hardware suppliers, cabling contractors, telcos like TM / Maxis, security system integrators).
• Manage service contracts and ensure vendors meet their SLA (Service Level Agreement).
• Communicate effectively with staff from various departments regarding IT-related matters.

Qualifications & Experience :

Note : This description reflects responsibilities and requirements as provided. Any company-specific information beyond this scope has been removed for clarity.

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