Director of Sales & Marketing

Overview

The Sales, Marketing and Reservations leader at the 420-room Le Méridien Kuala Lumpur is a key Executive Committee member. Working with a senior hotel leadership team, this role is responsible for achieving the hotel sales goals and property revenues, providing inspiring leadership to its teams, and coordinating with other departments. The hotel is positioned as a premium property in Kuala Lumpur Sentral, with excellent service levels, outstanding restaurants, a large events business, and significant Outside Catering events.

The Sales & Marketing leader will implement and execute the sales strategy in line with the brand and existing strong customer relationships to achieve the hotel’s sales budget. They will also manage Marketing budgets and develop property-specific campaigns, promotions and collateral to drive revenue and meet hotel objectives.

Responsibilities

• Leads the development of a strategic account plan for the hotel.
• Functions as the leader of the property’s sales, marketing and reservations department and serves as the sales contact for the General Manager, Property Leadership Team, Group Sales and Area Sales leaders.
• Executes the sales strategy to meet individual booking goals for both self and the team.
• Leads sales strategy meetings and contributes to weekly and overall sales strategy.
• Provides customer intelligence in evaluating market and economic trends to adapt sales strategy and meet customer expectations.
• Serves as the sales contact for customers and acts as the customer advocate.
• Suggests innovative marketing ideas and deploys strategies to grow market share.
• Determines and develops marketing communication activities.
• Manages the Marketing budget to enable property-specific campaigns, promotions and collateral to drive revenue and meet property goals.
• Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management and other hotel departments as appropriate.
• Evaluates the property’s participation in sales channels and develops relationships to proactively position and market the property.
• Researches competitors’ sales strategies to identify ways to increase occupancy and RevPAR and market share.
• Provides day-to-day leadership to Sales Team Members to achieve property sales objectives and revenue goals.
• Sets goals and expectations for direct reports, aligns performance and rewards, drives recognition, and monitors performance gaps.
• Coaches leaders of revenue-generating departments in developing revenue strategies and aggressive goals.
• Performs other duties as assigned to meet business needs.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Qualifications

Job Details

#J-18808-Ljbffr