Senior Technical Service Engineer (Tech)

Job Roles :

• Lead the installation, configuration, and integration of IoT sensors / devices, ensuring seamless deployment and optimal performance.
• Conduct advanced testing on IoT devices, identifying and resolving issues related to hardware, firmware, and software .
• Perform root cause analysis on device hardware components, including PCB circuits, firmware, and software, and develop solutions for complex technical issues.
• Manage and oversee data communication infrastructure , including network configurations, server setups, and equipment calibration to ensure system efficiency.
• Develop and implement proactive maintenance and troubleshooting strategies to enhance IoT device reliability and longevity.
• Provide high-level customer support, training, and consultation to clients on IoT device usage, maintenance, and best practices.
• Document and analyze system performance data, generating detailed reports on installations, testing, troubleshooting, and maintenance activities.
• Act as a subject matter expert, advising internal teams and customers on IoT system architecture, deployment strategies, and emerging technologies .
• Foster and maintain strong relationships with clients, vendors, and subcontractors to support successful project execution.
• Provide technical guidance and mentorship to junior engineers, ensuring knowledge transfer and team growth.
• Support business development efforts by providing technical expertise in pre-sales discussions, product demonstrations, and solution design .
• Oversee and support field operations at multiple sites, primarily Selangor, Penang, and Kedah , ensuring high-quality service delivery.

Principal Accountabilities :

Requirements :

#J-18808-Ljbffr