Company Description
Villea Port Dickson is a 4-star seaside resort in Negeri Sembilan under Attana Hotels & Resorts, located at Batu 10, Tanjung Biru near Bukit Batu Putih and Cape Rachado Lighthouse, about 90 km from Kuala Lumpur. Offering 101 spacious rooms and apartments with facilities such as a pool, meeting spaces, dining outlets, and family-friendly amenities, the resort is designed for both leisure and business stays. Guests enjoy its comfortable rooms, seaside atmosphere, and variety of activities, though some feedback highlights issues like beach cleanliness, limited parking, and occasional service lapses. Overall, Villea Port Dickson is a popular destination for family getaways, group vacations, and corporate retreats, blending relaxation with nature and coastal charm.
Location
Villea Port Dickson, Negeri Sembilan. Malaysia.
Report To
Division Head, Operations - Attana Hotels & Resorts Sdn. Bhd. (Management Office).
Role Description
The Hotel Manager is a dynamic leader with a proven track record of managing luxury and international hotels. This role oversees all hotel operations to ensure exceptional service delivery, financial performance, and business growth. The Hotel Manager drives the achievement of organisational objectives by fostering a high-performance culture, demonstrating strong leadership, and implementing effective strategies. The ideal candidate has excellent business acumen, financial management expertise, strategic and visionary thinking, and a polished, approachable personality that inspires both the team and guests.
Key Responsibilities :
- Lead, inspire, and manage a diverse team of executives and non-executives to achieve departmental and organisational goals.
- Establish a culture of excellence, accountability, and continuous improvement throughout the hotel.
- Foster an environment of collaboration, respect, and innovation, ensuring all employees are motivated and aligned with the hotel's vision and values.
- Provide mentorship, coaching, and professional development opportunities to team members, cultivating future leaders.
2. Business Strategy & Growth
Develop and execute strategic plans to achieve revenue and profit targets, ensuring alignment with corporate goals.Drive business growth by identifying new opportunities in the luxury and international hospitality markets.Build and maintain relationships with key stakeholders, including corporate partners, investors, and local authorities, to enhance the hotel’s reputation and profitability.Oversee sales and marketing efforts, ensuring campaigns effectively target key market segments and yield measurable results.Prepare and manage the hotel’s annual budget, ensuring financial targets are met or exceeded.Monitor key performance indicators (KPIs) such as RevPAR, ADR, GOP, and EBITDA, and implement strategies to optimise performance.Analyse financial reports to identify trends, opportunities, and areas requiring improvement.Ensure effective cost management across all departments without compromising quality or guest satisfaction.4. Operational Excellence
Oversee all hotel operations, including rooms, food and beverage, events, and support services, ensuring smooth and efficient functioning.Implement and maintain luxury service standards that exceed guest expectations and enhance brand loyalty.Regularly review operational procedures and policies to ensure compliance with local regulations and corporate standards.Utilise technology and innovation to improve operational efficiency and guest experience.5. Guest Experience & Brand Management
Ensure a consistent delivery of exceptional guest experiences, fostering a culture of service excellence.Address guest feedback promptly and effectively, using insights to improve offerings and service standards.Serve as the face of the hotel, embodying its brand values and maintaining a professional, personable presence with guests and stakeholders.6. Compliance & Risk Management
Ensure adherence to all legal, safety, and brand standards across the property.Mitigate operational risks by implementing robust risk management and emergency response procedures.Maintain up-to-date knowledge of local and international regulations affecting hotel operations.Qualifications :
Bachelor’s degree in Hospitality Management, Business Administration, or a related field.Advanced certifications or an MBA are an advantage.Minimum of 8-12 years of experience in the hospitality industry, with at least 5 years in a senior management position at a luxury or international hotel.Proven track record of driving revenue, optimising financial performance, and managing large, diverse teams.High-level leadership and decision-making abilities with the capacity to inspire and influence.Strong business acumen with expertise in financial management, strategic planning, and market analysis.Exceptional interpersonal and communication skills, with the ability to build relationships across cultural and organisational boundaries.Advanced knowledge of hotel operations, including sales, marketing, revenue management, and guest services.Proficient in hospitality technology systems and financial reporting tools.Fluent in English; proficiency in additional languages is an advantage.Working Conditions
Full-time position with flexibility to work evenings, weekends, and holidays as required.Fast-paced environment with a focus on guest satisfaction and operational excellence.Interested candidates should submit their latest resume, a cover letter detailing their relevant experience, and any supporting documents to by 17 October 2025 .
Preferably, Malaysian citizens and only shortlisted candidates will be notified.Tahap senioriti
Industri
Hospitaliti
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