Institutional Solutions Senior Associate

Institutional Solutions Senior Associate

This role, based in Malaysia, supports the Hong Kong Institutional Solutions team in managing institutional client operations and communications. The successful candidate will be responsible for handling institutional client inquiries, coordinating due diligence questionnaires (DDQs), preparing client notices, and supporting operational workflows , ensuring seamless cross-border collaboration and service quality across multiple regions.

Key Responsibilities

• Handle day-to-day institutional client inquiries and coordinate timely responses with internal stakeholders (Compliance, Legal, Operations, Product, etc.)
• Coordinate and manage client-initiated due diligence questionnaires (DDQs) and supporting documentation
• Prepare, review, and distribute institutional client notices, operational updates, and other communications
• Provide administrative and operational support for institutional business activities, including tracking, documentation, and reporting
• Facilitate cross-border collaboration between the Hong Kong and Malaysia teams, ensuring communication consistency and process efficiency
• Maintain accurate documentation and compliance control standards (this role does not involve account opening or client data maintenance)

Qualifications

Referrals increase your chances of interviewing at HashKey Group by 2x

#J-18808-Ljbffr