Remote Creative Quality Specialist - Active Pooling

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About Design Pickle

Design Pickle is a global creative services company providing thousands of businesses with unlimited, high-quality design and illustration work at a flat rate. Founded in Scottsdale, Arizona, Design Pickle was created to deliver reliable, affordable, and scalable creative content to any business.

Our Core Values

Be the SPARK : Let your fire and passion inspire someone else’s day.

DRIVE Performance : Seek out new ways to improve performance, satisfaction, and impact for our customers.

Give it to me STRAIGHT : Lead with radical and professional candor in every situation.

HELP when nobody's watching : Find opportunities to support each other and our clients beyond the day-to-day.

Lean into HARD : We thoughtfully select our challenges and tenaciously commit to conquering them.

Make your own PICKLES : We are a collection of incredible individuals who challenge ourselves and each other to grow.

The Role

Overview

The Quality Specialist monitors, reviews, and proposes measures to correct or improve the creative quality of Design Pickle’s customer requests. This role is a key opportunity to leverage your creative expertise and quality standards to make an immediate impact on Design Pickle’s customers and support the company's mission to be the most helpful creative platform in the world!

Scope of work

• Scrutinizes customers' requests efficiently to guarantee they adhere to the Design Pickle quality control standards.
• Maintain High Productivity and Efficiency. Our Quality Specialists are expected to review an average of 50 requests within an 8-hour shift.
• Examine customer’s concerns from a quality perspective and offer valuable recommendations and observations to enhance our quality outputs.
• Perform technical reviews and provide well-founded feedback to creatives on requests on creative requests within our scope of service, focusing on customer instructions, brand adherence, copy accuracy, and general industry standards.
• Adheres to established quality control procedures while utilizing Design Pickle Platform functionalities correctly.
• Collaborates closely with Quality Specialist teammates and Quality Coordinator to streamline the handling of the quality review queue efficiently.
• Remains well-informed about the latest updates and pertinent information concerning the creative review process, ensuring the enforcement of up-to-date procedures.
• Generates weekly reports pinpointing areas for improvement in overall aesthetics and creative quality of clients' requests.
• Actively offers feedback to the Quality Coordinator regarding Quality Team procedures, contributing to the ongoing enhancement of quality control processes.
• Proactively notifies the Quality Coordinator about any abnormal system behavior or potential bugs identified in the Design Pickle Platform.

Ideal Profile

Requirements

Bonus Pickle Points

What's on Offer?

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