Front Desk

Overview

WORQ WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

As the first point of contact at WORQ, you’ll be the face of our community—greeting members and guests, assisting with inquiries, and ensuring smooth front desk and facility operations. You’ll also play a key role in building management, event coordination, and fostering a vibrant coworking culture.

Job Description :

1. Front-desk management and facility management :

• Meet and greet potential and existing members when they walk into our space and assist them with any queries.
• Assist the Outlet Manager / Assistant Outlet Manager with inquiries (telephone & emails).
• Ensure all visiting guests are in accordance with WORQ’S guest policy by ensuring that every guest is properly signed-in via iPad registration.
• Receive and notify members on documents / packages and distribute them accordingly.
• Monitor office supplies and place orders when necessary.
• To cover the front desk counter during WORQ operation hours and as needed at the Company’s discretion.
• Learn the names of members and guests to foster the sense of community WORQ is known for with the goal of establishing relationships.
• Anticipate member and guest needs before they arise using relevant information gathered about members to enhance and personalize their experience.
• Keep the front desk organized and clean.
• Answer any inquiries from members and guests related to the policies and procedures, way-finding, community etiquette, etc.

2. Building Management and Operation :

3. Community Engagement and Events :

4. Ad hoc tasks as and when assigned by superior

Qualifications

Details

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