Customer Engagement Specialist - Mercedes Benz
Cycle & Carriage Bintang BerhadMalaysia, Malaysia30+ days ago
Job descriptionMin SPM / STPM / Certificate / Diploma in Hospitality or Hotel Management Possess min 2-3 years working experience in front-desk / customer facing, preferably in retail / hospitality environment Able to converse fairly in English and Malay. Multi-lingual is an added advantage Pleasant outlook and personality with good communication & interpersonal skills MUST be able to work on rotated weekends
Responsibilities :
- Greet and welcome customers and guests
- Attend to customers’ needs
- Assign customers to Sales Executives / Customer Service Consultants on duty
- Answer incoming & redirect calls, and take & forward messages
- Conduct post-delivery CSI / CLI surveys
- Conduct service reminder or any Sales / After Sales customer related calls
- Contribute and participate in company / MBM related / organised events and roadshows
- Manage the general administration tasks which includes incoming mail & packages, maintain proper records / logs of walk-ins, demos, generate reports and any tasks assigned from time to time
Requirements :
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Customer Engagement Specialist • Malaysia, Malaysia