Medical Sales Application Engineer

MaterialiseKuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

Materialise Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Materialise Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Engage in the solution-selling process by understanding the technical needs and wants of customers or prospects, demonstrating the capabilities of the solutions, and providing justifications to showcase how the solution meets their requirements
Guide customers by providing high-quality technical support and expertise for various medical applications (via email, telephone, live web meetings, or physical visits) while constantly seeking upsell opportunities to expand existing accounts
Manage software evaluations during trial or testing periods, ensuring customer software licenses run smoothly
Confidently deliver workshops and presentations in conference settings or during prospect visits
Actively analyze software functionalities, evaluate performance in comparison with other software in the market, and work closely with product development teams to improve our solutions
Collaborate with marketing to curate content such as tutorial videos and local promotional material
Maintain effective data collection and reporting systems, such as complaint handling, to meet regulatory requirements
Support audit activities, including post-audit responses and documentation
Provide second-level support and backup for all APAC markets, specifically for areas where the time zone poses challenges for communication with HQ

What you will do

Engage in the solution-selling process by understanding the technical needs and wants of customers or prospects, demonstrating the capabilities of the solutions, and providing justifications to showcase how the solution meets their requirements

Guide customers by providing high-quality technical support and expertise for various medical applications (via email, telephone, live web meetings, or physical visits) while constantly seeking upsell opportunities to expand existing accounts

Manage software evaluations during trial or testing periods, ensuring customer software licenses run smoothly

Confidently deliver workshops and presentations in conference settings or during prospect visits

Actively analyze software functionalities, evaluate performance in comparison with other software in the market, and work closely with product development teams to improve our solutions

Collaborate with marketing to curate content such as tutorial videos and local promotional material

Maintain effective data collection and reporting systems, such as complaint handling, to meet regulatory requirements

Support audit activities, including post-audit responses and documentation

Provide second-level support and backup for all APAC markets, specifically for areas where the time zone poses challenges for communication with HQ

Your profile

Bachelor’s degree in biomedical engineering or biomedical sciences

A natural interest and passion for medical and innovative technologies

Knowledge, experience, or qualifications in 3D CAD (computer-aided design), medical imaging (radiology / CT / MRI scanners), or anatomy are advantageous

Results-driven, motivated, and good at following up with internal and external stakeholders

Strong organizational skills with a pragmatic, hands-on, and flexible approach to work

Location and type of contract

Petaling Jaya, Malaysia

Full-time

Hybrid

Associate level

CV in English

Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Software Development and Printing Services

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Application Engineer • Kuala Lumpur, Kuala Lumpur, Malaysia