Customer Technical Onboarding Engineer(Post Sales)

Veeam SoftwareKuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

Overview

Customer Technical Onboarding Engineer (Post Sales) at Veeam Software, Kuala Lumpur, Malaysia. The role engages directly with customers during onboarding to ensure fast time to value, successful adoption of Veeam products, and alignment with customer business objectives.

Responsibilities

Work with the customer through the onboarding phase, establishing a positive working relationship and assisting with product guidance, adoption and time to value
Serve as a knowledgeable and trusted advisor for Veeam products, resources, and training options to drive use case execution
Assist with both technical and non-technical topics related to the customer onboarding
Advocate internally to resolve challenges that negatively impact Time to Value and / or the customer experience
Collaborate with Customer Success, Sales, Professional Services and cross-functional teams to drive continuous improvement and a superior customer experience
Ensure a smooth transition of onboarded customers to the next phase of their Veeam journey
Ensure all Veeam team activities that touch the customer align with the customer’s business objectives and use cases
Contribute to a positive team environment of collaboration, customer empathy, and inclusion
Travel up to 20%

Qualifications

6+ years of relevant industry experience

Technical understanding across Veeam technologies

Adept at developing relationships with new customers and internal teams

Adept at leading conversations and presentations for both technical and non-technical topics

Excellent verbal and written communication skills

General understanding of accompanying infrastructure that works with Veeam (Servers / Storage / Networking / etc.)

Experience working with monitoring tools and frameworks

Experience in data life-cycle management with IT audit requirements

Experience with virtualization technologies

Ability to work independently with limited direction in a fast-paced and unpredictable environment

Ability to adapt to changes in roles and responsibilities

Excellent time management skills; able to manage multiple customers simultaneously for short-term onboarding engagements

Demonstrates patience, understanding and empathy to effectively manage conflict and concerns

VMCE and VMCA certification (can be completed after joining)

Employment details

Employment type : Full-time

Seniority level : Mid-Senior level

Job function : Engineering and Information Technology

Industries : IT Services and IT Consulting

Travel : up to 20%

Veeam Software is an equal opportunity employer and does not discriminate on any basis protected by law. All your information will be kept confidential. By applying, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

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Technical Onboarding • Kuala Lumpur, Kuala Lumpur, Malaysia