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Retail Operations (Sales and Manpower)
Retail Operations (Sales and Manpower)MR DIY International • Seri Kembangan, Selangor, Malaysia
Retail Operations (Sales and Manpower)

Retail Operations (Sales and Manpower)

MR DIY International • Seri Kembangan, Selangor, Malaysia
13 hours ago
Job description

At MR DIY International, we're more than a global home improvement brand, we're a catalyst for ambitious talent ready to grow beyond borders.

With over 5,000+ stores across 14 countries globally, we offer unmatched international exposure to those looking to build a meaningful, global career. From retail operations and merchandising to strategy, tech, and supply chain. Your work here shapes how millions of customers shop every day.

Key Responsibilities

  • Store PIC Updates :

Ensure all store PIC (Person-in-Charge) records are accurate and regularly updated.

  • Coordinate with HR and Operations to maintain up-to-date reporting structures.
  • Over-Hiring Control :
  • Monitor and flag over-hiring instances across stores.

  • Implement corrective actions and coordinate with Area Managers and HR for follow-up.
  • Headcount Optimization :
  • Review manpower allocations store-by-store to ensure alignment with business needs.

  • Recommend headcount changes based on store size, sales, and operational demands.
  • Sales & Manpower Analysis :
  • Analyse store sales performance, salary ratios, and staff turnover trends.

  • Study staff turnover patterns and identify root causes for improvement.
  • Sales Drop Investigations :
  • Conduct audits and deep-dives on stores experiencing significant sales declines.

  • Coordinate with relevant departments to identify and resolve underlying issues.
  • Target & Scheduling Optimization :
  • Develop and refine store targets, optimize staff schedules, and adjust business hours as needed.

  • SOP Development :
  • Enhance hiring and customer service SOPs for efficiency and consistency.

    Requirements

  • Bachelor's Degree in Business Administration, Retail Management, Statistics, or a related field.
  • Experience : Minimum 3 to 5 years of experience in retail operations, workforce planning, or sales performance analysis.
  • Strong analytical mindset with proficiency in Excel and data tools (e.g., Power BI, Tableau).
  • Good understanding of retail store operations and manpower planning principles.
  • Excellent communication, presentation, and coordination skills.
  • Able to manage multiple priorities and work cross-functionally with Operations, HR, and Finance.
  • High attention to detail and a proactive approach to problem-solving.
  • Preferred Attributes

  • Experience in a multi-store or chain retail environment.
  • Familiarity with retail KPIs and manpower cost metrics.
  • Strong leadership and management skills.
  • #J-18808-Ljbffr

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    Operation • Seri Kembangan, Selangor, Malaysia

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