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Assistant Manager / Manager - Credit Control

Sunway Building Materials GroupSelangorMalaysia, Selangor, Malaysia

1 day ago

Job description

Overview

The Credit Controller will manage and oversee the company’s credit control operations to customers to ensure timely recovery of outstanding debts from accounts receivable and manage overall financial and credit risk. This role includes maintaining accurate records, resolving payment issues, and collaborating with internal teams to optimize credit processes.

Key Accountabilities

1. Monitor and Manage Credit Accounts

Review, analyse and monitor aging of accounts receivable regularly to ensure adherence to agreed credit terms and maintained within acceptable limits.

Conduct credit checks, assess and review customer creditworthiness by conducting risk assessments and setting appropriate credit limits.

Ensure credit limits and payment terms are properly enforced.

2. Debt Collection

Oversee the collections process to ensure overdue accounts are addressed promptly including generating reminders.

Follow up on overdue payments and implement action plans to address overdue accounts.

Engage with customers to resolve payment disputes and negotiate payment plans.

Liaise with lawyers initiating legal action where necessary.

3. Reporting and Record-Keeping

Maintain accurate and up-to-date records of all credit transactions and customer communications.

Analyse and prepare regular reports for management, highlighting risk areas and collection progress.

Work closely with the finance department to ensure alignment between billing and collection activities.

4. Customer Relations

Handle customer inquiries related to amounts outstanding, invoices, payment terms and other related matters.

Communicate with various departments to resolve customer issues in an efficient yet friendly manner, attend promptly to reconcile payment disputes and negotiate payment plans when necessary.

Ensure a positive customer experience while upholding credit policies.

Identify and assess high-risk accounts and recommend actions to mitigate financial exposure.

Assist in setting and enforcing company-wide credit policies and guidelines.

6. Process Improvement

Continuously review and optimize credit control procedures to enhance efficiency and effectiveness.

Proactively identify and mitigate risks to the credit control function.

Lead, manage and mentor the credit control team, conduct performance reviews, provide feedback and develop training programs to enhance team performance.

Foster a collaborative and high-performing team environment.

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Assistant Control • SelangorMalaysia, Selangor, Malaysia