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Customer Service Ambassador (Glenmarie)

JobCity.myShah Alam, Selangor, Malaysia

16 days ago

Job description

This premium car detailing company operates outlets in Shah Alam and Kuala Lumpur, serving both individual customers and luxury car brands. It offers comprehensive vehicle care with customer-friendly amenities.

Responsibilities :

Attend to enquiries from customers by tele-conversation or walk in customers.
Provide customers and service information.
Sell services and products to walk in customers.
Make follow up calls with customers and remind them that it is time for their car detailing services.
Send SMS to customers on their balance packages.
Prepare sales reports and related clerical duties.
Keep records of customers.
Inform operation supervisor of outside jobs to arrange for deployment.
Update customers on job progress.
Arrange appointments with customers.
Give all relevant documents to Accounts department for processing.
Collect payment from customer.
Advise customer on detailing needs.
Advise customer on delivery time.

Requirements :

Candidates must possess at least SPM or equivalent.

Malaysian with positive attitude and minimum 1 year of experience in receptionist or customer service roles.

Good communication skills.

Fast learner and a team player.

Possess excellent customer service skills.

Language(s) : English and Bahasa Malaysia.

Willing to work in Glenmarie, Shah Alam.

Working Hours : Monday-Friday, 9.00am to 6.00pm; Saturday 10.00am to 7.00pm.

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Customer Service • Shah Alam, Selangor, Malaysia