Chief Concierge (Pre-Opening) - Conrad Kuala Lumpur

Overview

Job Description for Chief Concierge (Pre-Opening) - Conrad Kuala Lumpur

Work Locations : Conrad Kuala Lumpur, 26 Jalan Sultan Ismail Kuala Lumpur 50350

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. Hilton brands include Hilton Hotels & Resorts, Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and more.

If you appreciate the impact global travel can have on the world, you may be the person we are looking for to work as a Hilton Team Member. Hilton’s purpose is to delight our guests, Team Members, and owners alike.

Responsibilities

• Develop all luggage related procedures and ensure they are followed by the Concierge / Transportation staff.
• Ensure all information is updated and available for easy access for all Front Office associates.
• Inform the Front Office Manager, Assistant Front Office Manager and Guest Service Manager of any problems or difficulties encountered, so that assistance can be obtained.
• Train all Concierge associates in accordance with hotel standards, appraise performances, recommend promotions or transfers and handle disciplinary actions.
• Ensure proper reception of Hilton Honors members as well as other customers at the airport for both arrival and departure.
• Provide recommendations on hotel operations when opportunities arise to improve services, increase revenue or reduce costs.
• Ensure all Concierge associates meet grooming standards set by Management.
• Set team goals in consultation with team members according to hotel / department goals, policies and practices.
• Maintain good personal presentation, adhering to hotel and Hilton standards.
• Ensure that all reporting and servicing deadlines are met on a timely basis.
• Adhere to the hotel’s security and emergency policies and procedures.
• Understand local tourism culture and city profile to provide considerate service to guests.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Qualifications

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton aims to provide exceptional guest experiences across its global brands. Our Team Members are at the heart of it all.

Schedule

Schedule : Full-time

Brand : Conrad Hotels & Resorts

Job : Guest Services, Operations, and Front Office

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