Key Account Manager (Kuala Lumpur)

Responsibilities

JOB DESCRIPTION

• Lead day-to-day operations, ensure site performance meets KPIs, manage budgets within approved limits, and deliver yearly cost savings of over 4% (OPEX).
• Serve as the main liaison between company and client for operational matters, ensuring customer satisfaction, retention, and successful contract renewals.
• Ensure full compliance with statutory, safety, and health regulations; maintain zero LTI and minimal loss of primary containment (LOPC ≤ 100L / KG).
• Prepare timely management reports, operational dashboards, performance reviews, and certified work documents to support finance and billing processes.
• Monitor vendor performance, enforce cost-effective procurement practices, and sustain profitability through structured vendor programs.
• Conduct site inspections and ensure facilities meet standards during handovers, while resolving health and safety issues proactively.
• Provide operational leadership for site teams (Engineers, Executives, Supervisors), ensuring effective manpower planning, recruitment, and performance management.
• Apply company’s technology systems (Oracle and SAP) for accurate operational tracking and reporting; support digital adoption across portfolio.
• Collaborate with BD teams to prepare commercial proposals, support variation orders, and forecast billing for contract continuity and growth.
• Drive operations excellence initiatives, support special project execution and lead the development of annual operational blueprints and risk mitigation plans.

Requirements

About Us

UEM Edgenta is the region’s leading Asset Management & Infrastructure Solutions company. We are listed on Bursa Malaysia (KLSE : EDGENTA) with a clear vision to Optimise Assets and Improve Lives.

We promise the Edgenta Way of delivering quality services to our clients by going beyond standards and offering technology-based solutions as a promise of efficiency, anchored upon a mindset to ensure safety across our operations for the benefit of all our stakeholders.

Our expertise covers Healthcare Support and Property & Facility Solutions within our Asset Management segment, and Infrastructure Services, along with Asset Consultancy within Infrastructure Solutions.

We offer our clients a full suite of services throughout their asset life cycle, which includes consultancy, procurement and construction planning, operations and maintenance, as well as optimisation, rehabilitation and upgrades.

UEM Edgenta is currently present in Malaysia, Singapore, Indonesia, Taiwan, India and the United Arab Emirates.

About The Team

Want to be part of an exciting team? Our Edgenta Property & Facility Solutions offers technology-driven Green Building Solutions and Asset Optimisation, with a focus on enhancement and energy solutions. #J-18808-Ljbffr