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Head, Business & Product Support, Technology, Cards, Group CFS

MaybankKuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

This position requires someone with a strong Business and IT Problem Investigation & Management experience who is able to manage Business & IT stakeholders (internal & external), activities, schedule and deliverables related to Cards Systems service management. These include :

Manage a portfolio of production incidents according to the Service Level Agreement s (SLAs).
Manage assigned resources as appropriate to the implementation of production incident related, BCP & Disaster Recovery Exercise activities with Business, IT, Schemes across all Cards markets
Bd aware of regulatory and compliance matters
Participate in discussion with various related parties to understand the problems reported
Prepare & maintain all service related documentation such as; initiation, delivery plans & budgets.
Develop and maintain project plans and reporting documentation as necessary to ensure timely

communication and successful delivery of assigned problems & solutions

Ensure production fixes are planned and executed in line with the SLA standards

Ensure User Testing is managed end to end and occasionally participate in testing

Work with Project Teams in ensuring that transition to Business Support Team is done accordingly.

Requirement :

Demonstrate a strong high interpersonal skills and is able to articulate well

Strong analytical skills and business reporting writing skills

Display good planning and leadership qualities required to drive the implementation of initiatives

Possess high energy personality, able to work independently and take up responsibilities within project based work streams

Highly proficient in Microsoft Project, Excel and Power Point

Self-motivated and is a team player and able to work independently with minimal supervision

Has the Service Customer Oriented mind set to manage outages impacting the Business working

closely with IT Stakeholders to prevent the incident from recurring

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

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Technology Support • Kuala Lumpur, Kuala Lumpur, Malaysia