Head, Business & Product Support, Technology, Cards, Group CFS

Head, Business & Product Support, Technology, Cards, Group CFS

Head, Business & Product Support, Technology, Cards, Group CFS

This position requires someone with a strong Business and IT Problem Investigation & Management experience who is able to manage Business & IT stakeholders (internal & external), activities, schedule and deliverables related to Cards Systems service management. These include :

• Manage a portfolio of production incidents according to the Service Level Agreement s (SLAs).
• Manage assigned resources as appropriate to the implementation of production incident related, BCP & Disaster Recovery Exercise activities with Business, IT, Schemes across all Cards markets
• Bd aware of regulatory and compliance matters
• Participate in discussion with various related parties to understand the problems reported
• Prepare & maintain all service related documentation such as; initiation, delivery plans & budgets.
• Develop and maintain project plans and reporting documentation as necessary to ensure timely

communication and successful delivery of assigned problems & solutions

Requirement :

closely with IT Stakeholders to prevent the incident from recurring

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

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