Customer Service Representative (Live Chat)

Overview

Customer Service Representative (Live Chat) at UOB. Join to apply for the Customer Service Representative (Live Chat) role at UOB.

Job Description

Key Responsibilities

• Respond to customer inquiries and resolve concerns efficiently through live chat, ensuring prompt and accurate responses in line with company standards.
• Provide expert assistance on various Banking and Cards products, services, and account-related inquiries.
• Manage multiple chat interactions simultaneously, maintaining high-quality and personalized service for each customer.
• Perform outbound and inbound calls when required to ensure comprehensive customer support.
• Follow through on unresolved customer issues, providing timely updates and best-in-class resolutions.
• Adhere to established company policies, procedures, and regulations, including compliance requirements for the financial industry.
• Document all customer interactions and resolutions in the CRM system, ensuring accuracy and completeness of records.
• Foster a collaborative and professional environment within the team to achieve shared goals and ensure consistent service excellence.
• Attend team huddles and contribute to discussions on performance, workflow improvements, and customer satisfaction initiatives.
• Perform additional tasks or projects assigned by the supervisor, ensuring alignment with business objectives.

Key Requirements

Essential Technical Skills

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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