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Customer Care / App support / L1 Technical support

Customer Care / App support / L1 Technical support

CartrackKuala Lumpur, Kuala Lumpur, Malaysia
1 day ago
Job description

Customer Care Officer – L1 Technical Support

Cartrack, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Summary

We are a world‑leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Care Officer to join our team. Our team is collaborative, vibrant and fast‑growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Explain the different applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice.
  • Train customers on how to derive the most value from our Software‑as‑a‑Service platform.
  • Ensure customer satisfaction and provide professional customer support.
  • Acknowledge and resolve customer complaints, while keeping them informed throughout the process.
  • Respond promptly to customer inquiries and communicate through various channels.
  • Provide feedback on the efficiency of the customer service process.
  • Identify opportunities to sell additional services or Cartrack software applications to clients.
  • Compile daily efficiency and productivity reports.
  • Handle a mixture of outbound and inbound calls.

Requirements

  • Diploma / Bachelor’s degree in any field with outstanding academic performance or equivalent industry experience.
  • Experience in customer service.
  • Experience with technical troubleshooting.
  • Experience or exposure with technical / app support is an added advantage.
  • Strong English communication skills are a must.
  • Either Mandarin or Cantonese communication skills are important for customer interaction.
  • Excellent communication and interpersonal skills.
  • Hands‑on and a positive attitude.
  • Team player with a high level of energy and able to work independently.

    • Benefits

  • Daytime working hours only.
  • Near LRT.
  • Incentive.
  • Performance bonus.
  • Annual flexi‑benefits.
  • Medical & insurance coverage.

    • Seniority level

    Entry level

    Employment type

    Full‑time

    Job function

    Other

    Industries

    Software Development

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    Technical Support • Kuala Lumpur, Kuala Lumpur, Malaysia