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Customer Service Manager

Customer Service Manager

People Pathfinders Sdn BhdKlang, Selangor, Malaysia
1 day ago
Job description

People Pathfinders Sdn Bhd is hiring a Full time Customer Service Manager role in Klang, Selangor. Apply now to be part of our team.

Job summary :

  • Looking for candidates available to work :
  • Monday : Morning, Afternoon
  • Tuesday : Morning, Afternoon
  • Wednesday : Morning, Afternoon
  • Thursday : Morning, Afternoon
  • Friday : Morning, Afternoon

The Company Our client is a shipping line connecting container trades in Southeast Asia, the Middle East, China, India, and Africa. Reporting to the Managing Director, the Customer Service & Documentation Manager will lead a team managing the full scope of customer bookings, export / import documentation, and delivery processes.

Ensure high levels of operational accuracy, customer satisfaction, and compliance with shipping regulations and KPIs. The Customer Service & Documentation Manager will be responsible to :

  • Lead and supervise the Customer Service and Documentation teams to ensure

    • efficient and effective SOP, workflow and compliance.

  • Coordinate all customer bookings, vessel schedules, and documentation in

    • alignment with internally and externally.

  • Collaborate closely with Principal, Sales, Finance, Operations to ensure

    • seamless execution.

  • Oversee export and import documentation processes including B / L issuance,

    • manifest submission, and invoice generation.

  • Ensure timely response to customer inquiries and proactive communication

    • regarding shipment and transshipment updates.

  • Promote and monitor usage of the E-Commerce platform for bookings and

    • documentation.

  • Develop and improve internal SOPs to enhance service quality and operational

    • turnaround time.

  • Manage regulatory submissions including customs declarations and compliance

    • with port requirements.

  • Monitor KPIs performance metrics, identify gaps, and implement corrective

    • actions, as necessary.

  • Build and drive a high performing team, balancing strategy through coaching,

    • mentoring, and performance reviews. The Ideal Candidate :

  • Bachelor's degree in Business Administration, Shipping, Logistics, or related

    • discipline.

  • Minimum 8 – 10 years of experience in shipping or logistics, with at least 2

    • years in a leadership role.

  • Strong knowledge of shipping documentation, port regulations, and customer

    • booking processes.

  • Good knowledge in both import and export.
  • Customer-first mindset and proactive problem-solving approach.
  • Excellent communication and team management skills.
  • Computer literacy with good command of MS Office and shipping software

    • systems.

  • Ability to multitask, prioritize workloads, and work under pressure.
  • Proficient in English, both written and spoken.

    • Only shortlisted candidates will be notified.

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    Customer Service • Klang, Selangor, Malaysia