Talent.com
No longer accepting applications
Call Center Specialist (7 •24)

Call Center Specialist (7 •24)

DayOneJohorMalaysia, Johor, Malaysia
19 hours ago
Job description

Call Center Specialist (Mandarin & Cantonese Speaker)

Join DayOne – Shaping the Future of Data Infrastructure. DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started.

Location : DayOne, Nusajaya Tech Park, Johor

Department : Customer Success Department

Working Shifts : Morning (7am-4pm), Afternoon (3pm-12am), Night (11pm-8am) – shift schedule changes monthly

Salary Package Includes : Basic Salary, Meal Allowance, Mobile Allowance, Night Shift Allowance, Contract Completion Bonus

Benefits : Annual Leave, Sick Leave, Hospitalization Leave, Overtime Pay, Birthday leave, Company Insurance

Job Overview

We are seeking an experienced and dynamic Call Center Specialist who is fluent in Mandarin and Cantonese. This role is critical to our front-line service excellence and requires a candidate with strong communication skills, a proactive mindset, and a background in high-volume customer support environments. The successful candidate will thrive in a fast-paced, 24 / 7 / 365 operational setup and be willing to work on weekends and public holidays.

Key Responsibilities

  • Handle multi-channel customer interactions (phone, chat, email) promptly and professionally.
  • Communicate clearly and effectively in Mandarin, Cantonese, and English.
  • Provide accurate information, resolve customer inquiries, and elevate issues when necessary.
  • Log customer interactions and follow up with appropriate departments as needed.
  • Uphold service level standards and KPIs related to response time, resolution, and customer satisfaction.
  • Maintain confidentiality and integrity in handling sensitive customer information.
  • Adapt quickly to updates in procedures, systems, and product offerings.
  • Work collaboratively within a shift team to ensure 24 / 7 coverage and seamless handovers.

Required Qualifications

  • Minimum 5 years' experience in a call center or contact center role.
  • Fluent in Mandarin and Cantonese (reading, writing, speaking) – mandatory.
  • Strong interpersonal skills and ability to work under pressure in a high‑paced environment.
  • Excellent problem‑solving, time‑management, and decision‑making skills.
  • Tech‑literate with hands‑on experience in customer service platforms and CRM tools.
  • Flexible to work rotational shifts, including overnight, weekends, and public holidays.

    • What We Offer

  • Competitive salary with allowances for meals and night shifts.
  • Opportunity for conversion to a permanent position based on performance.
  • On‑Job Training and onboarding provided.
  • A supportive, inclusive work culture committed to service excellence.

    • DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

    Seniority Level

    Mid-Senior level

    Employment Type

    Full-time

    Job Function

    Other

    Industries

    IT Services and IT Consulting

    If you're ready to grow with one of the fastest-moving companies in the data center industry, apply now and be part of our global journey.

    #J-18808-Ljbffr

    Create a job alert for this search

    Specialist Center • JohorMalaysia, Johor, Malaysia