Call Center Specialist (Mandarin Speaker)

DayOneJohor Bahru, Johor, Malaysia

30+ days ago

Job description

Call Center Specialist (Mandarin Speaker)

Join DayOne as a Call Center Specialist. DayOne is a data center pioneer that develops and operates next‑gen digital infrastructure for industry leaders who demand reliable, cost‑effective and highly scalable solutions.

Company Overview

DayOne’s cutting‑edge facilities empower hyperscalers and large enterprises to achieve rapid deployment and enhance connectivity across key markets, including Singapore, Johor (Malaysia), Batam (Indonesia), Greater Bangkok, Hong Kong, Tokyo and beyond.

Position Summary

Department : Customer Success Department

Employment Type : 6‑Month Contract – opportunity to convert to permanent position

Work Schedule : Rotational Shift‑Based (24 / 7 / 365)

We are seeking an experienced Call Center Specialist fluent in Mandarin and Cantonese (spoken, written, and reading). The role is critical to our front‑line service excellence and requires strong communication skills, a proactive mindset, and a background in high‑volume customer support environments. The successful candidate will thrive in a fast‑paced 24 / 7 / 365 operational setup and be willing to work on weekends, public holidays and overnight shifts.

Key Responsibilities

Handle multi‑channel customer interactions (phone, chat, email) promptly and professionally.
Communicate clearly and effectively in Mandarin, Cantonese, and English.
Provide accurate information, resolve customer inquiries, and escalated issues when necessary.
Log customer interactions and follow up with appropriate departments as needed.
Uphold service level standards and KPIs related to response time, resolution, and customer satisfaction.
Maintain confidentiality and integrity in handling sensitive customer information.
Adapt quickly to updates in procedures, systems, and product offerings.
Work collaboratively within a shift team to ensure 24 / 7 coverage and seamless handovers.

Required Qualifications

Minimum 5 years’ experience in a call center or contact center role.

Fluent in Mandarin and / or Cantonese (reading, writing, speaking) – mandatory.

Strong interpersonal skills and ability to work under pressure in a high‑paced environment.

Excellent problem‑solving, time‑management, and decision‑making skills.

Tech‑literate with hands‑on experience in customer service platforms and CRM tools.

Flexible to work rotational shifts, including overnight, weekends, and public holidays.

What We Offer

Competitive salary with allowances for meals and night shifts.

Opportunity for conversion to a permanent position based on performance.

On‑site training and onboarding.

A supportive, inclusive work culture committed to service excellence.

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Specialist Mandarin • Johor Bahru, Johor, Malaysia