SAP Master Data Analyst (Contract - JB Based)

About Filtrona

Filtrona is the only global, independent market leader in the design, testing and manufacturing of specialist filter solutions and related scientific services. With a head office in Singapore, Filtrona has 8 manufacturing facilities across Europe, America, and Asia, together with 2 innovation centres, an accredited laboratory and a Centre of Excellence focused on sustainability. The company has 2,000 employees serving customers across 120 countries.

Our purpose is to support partners to transform and benefit from business growth; we succeed when they succeed. Our mission is to be a responsible, customer‑focused innovation leader creating excellence in sustainable solutions for today and tomorrow.

For more information, please visit

This position is based in Johor and offered as a 2‑year contract.

Role and Responsibilities

We are seeking a detail‑oriented and customer‑focused SAP Master Data Analyst to be based in Johor to provide first‑level technical support for SAP and Salesforce systems. The ideal candidate will be responsible for addressing user queries, performing basic troubleshooting, and ensuring the smooth operation of business‑critical applications. This role serves as the first point of contact for users requiring technical assistance and ensures the timely resolution or escalation of issues.

Additionally, the Data Analyst is expected to support the creation, maintenance, validation, and governance of master data across key domains such as customers, vendors, materials, products, and accounts. The successful candidate will ensure high data quality and consistency across platforms to support business operations, reporting, and compliance.

First Level Technical Support

• Serve as the first point of contact for users experiencing issues with SAP and Salesforce applications.
• Log, categorize, and prioritize incoming support tickets using ITSM tools (e.g., ServiceNow).
• Perform initial triage, root cause analysis, and basic troubleshooting for issues in SAP (e.g., login problems, transaction errors) and Salesforce (e.g., access issues, basic navigation support).
• Provide guidance and basic training to users on SAP and Salesforce functionalities and best practices.
• Escalate unresolved issues to L2 / L3 teams or vendor support, ensuring all necessary information is captured.
• Monitor and follow up on open tickets to ensure timely resolution and user satisfaction.
• Maintain accurate documentation of incidents, problems, and known errors.
• Assist with user account provisioning, role assignments, and password resets.
• Collaborate with cross‑functional teams to support process improvements and analyze incident trends.

Master Data

Relevant Work Experience

Qualifications

Technical Knowledge

Soft Skills

Tools & Technologies

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