Customer Relations Executive

Requirements

• Diploma / Degree in Marketing / Business Studies / Real Estate Management or equivalent.
• Candidates with minimum 1-2 years experience within the property management will be added advantage.
• Good knowledge of process and procedures relating to tenancy management.
• Result oriented, self-motivated and ability to work independently & also collaborate in a team environment.
• Ability to handle confidential and sensitive information.
• Customer-focused attitude with a commitment to providing excellent service.
• Good understanding and command of Bahasa Malaysia & English / Mandarin.

Responsibilities

Job description

We are seeking a diligent and detail-oriented Client Success - Owner Relationship [KL area] to join our team. The primary responsibility of this role is to manage communications with property owners, handling financial reports, updating utility payments, and ensuring seamless coordination between property owners and various operational aspects. This role plays a vital part in maintaining transparency and efficient communication channels within our property management team.

Key responsibilities : Attend Inquiry from Owners : Serve as the primary point of contact for property owners, addressing inquiries and providing timely updates on property-related matters. Ensure clear and effective communication to maintain strong relationships with property owners.

Email Monthly Payout Report : Generate and distribute monthly payout reports to property owners, detailing income, expenses, and any relevant financial information. Address any owner queries related to financial reports promptly.

Update Utilities Payments Record : Maintain an accurate record of utility payments and ensure timely updates. Coordinate with relevant departments to address any discrepancies in utility billing.

Weekly Report for Tenant Occupancy to the Owner : Prepare and deliver weekly reports to property owners outlining tenant occupancy, property conditions, and any noteworthy developments. Address owner concerns and provide insights into property performance.

Liaise for Owner to Sign Agreement : Facilitate the agreement signing process between property owners and tenants. Ensure all necessary documentation is accurately completed and signed by the respective parties.

WiFi Applications : Manage the process of WiFi applications for properties, ensuring timely setup and communication with service providers. Address any WiFi-related concerns from property owners or tenants.

Access Card Management : Oversee the management of access cards for properties, ensuring proper distribution and security measures. Coordinate with relevant teams to address any issues related to access card functionality.

Benefits

Birthday Leave , KPI award

Additional Benefits

Skills

Communication Skills Negotiation Skills Problem-Solving Skills Customer Relationship Management (CRM)

Important Information

Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

Learn More Save