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Korean Player Support Executive.

Korean Player Support Executive.

Games Jobs DirectKuala Lumpur, Malaysia
30+ days ago
Job description

We are hiring for Player Support Executive, Team Lead and Tier-1.

Team Lead : 1 person

Tier-1 : 2 persons

Your responsibilities will be as below :

Tier-1

  • Providing customer support and technical issue resolution via email, phone, chat, social media and other online platforms.
  • To be able to handle multiple concurrent chat and email interactions while addressing frequent start and stops from incoming phone calls, emails, social media interactions and other online platforms.
  • Identifying correcting and advising on technical issues in the customer's computer, mobile app and / or video game console.
  • Identifying trends in customer problems and provide clear feedback / inputs to the team members based on independent testing.

Team Lead

  • Managing the day-to-day activities of the team.
  • Motivating the team to achieve organizational goals.
  • Delegating tasks to team members.
  • Conducting training of team members to maximize their potential.
  • Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
  • Conducting quarterly performance reviews.
  • Contributing to the growth of the company through a successful team.
  • Creating a pleasant working environment that inspires the team.

    • Requirements

  • Proficient in both verbal and written communication skills in Japanese (Kanji) and English.
  • Ability to communicate in Japanese via email / chat / phone (required to liaise with Native Japanese-speaking customers).
  • Ability to deliver excellent customer service quality utilizing soft skills.
  • Able to understand games from a gamer's perspective and give in-depth gaming and smartphone / apps / PC / console troubleshooting support.
  • Ability to solve and analyze information accurately with appropriate speed and guidelines.
  • Team player.
  • Those with strong interest in games are preferred.

    • Benefits

  • Opportunities for promotion
  • Casual T-shirts)
  • Medical
  • Regular hours, Mondays - Fridays
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    Korean Player Support Executive • Kuala Lumpur, Malaysia