Customer Service Specialist

Responsibilities

• Handle customer orders via phone, email, WhatsApp, and sales teams.
• Accurately input orders to ensure timely delivery.
• Act as the first point of contact for customer inquiries and complaints, escalating when necessary.
• Coordinate daily operations with the sales team.
• Manage order issues, rejections, and returns with customers and the warehouse.
• Oversee stock replenishment and billing for distributor orders.
• Log, track, and follow up on customer complaints to ensure timely resolution.
• Ensure compliance with SOPs and GDPMD guidelines.
• Perform other assigned administrative or operational tasks.

Requirements

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