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Customer Service Representative (Work From Home)

Customer Service Representative (Work From Home)

JobCity.myKuala Lumpur, Malaysia
19 days ago
Job description

1. Job Title : Customer Service Representative

2. Salary Range : RM 2500-RM 2800

3. Working Hours :
  • remote work
  • 5 days a week
  • morning shift 10 : 00am to 10 : 00pm with 2 hours break
  • evening shift 10 : 00pm to 10 : 00am with 2 hours break
  • normal working hours shall be 8 hours a day, any hours worked in excess of this shall be considered overtime and will be compensated accordingly
  • 4. Job Responsibilities :

    • Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
    • Develop in-depth product knowledge and provide accurate information to customers.
    • Maintain a high level of professionalism and customer service etiquette in all interactions.
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
    • Provide basic technical support, troubleshoot issues, and escalate complex problems as needed.
    • Collaborate with team members and other departments to ensure consistent and effective customer support.
    • Maintain high customer satisfaction by building rapport and establishing strong relationships with customers.
    • 5. Job Requirements :

    • Has critical thinking skills with a focus on issue resolution and customer satisfaction
    • Good communication and coordination skills
    • Ability to work independently and collaborate across teams
    • Proficient in MS Office (Word, Excel, PowerPoint)
    • Fluent in Mandarin and English
    • Must have your own laptop and a good internal connection
    • 6. Benefits :

    • Annual leave
    • Sick leave
    • Maternity leave
    • Paternity leave
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    Customer Service Representative • Kuala Lumpur, Malaysia