Customer Service Representative (Work From Home)

1. Job Title : Customer Service Representative

2. Salary Range : RM 2500-RM 2800

3. Working Hours :

remote work

5 days a week

morning shift 10 : 00am to 10 : 00pm with 2 hours break

evening shift 10 : 00pm to 10 : 00am with 2 hours break

normal working hours shall be 8 hours a day, any hours worked in excess of this shall be considered overtime and will be compensated accordingly

4. Job Responsibilities :

• Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
• Develop in-depth product knowledge and provide accurate information to customers.
• Maintain a high level of professionalism and customer service etiquette in all interactions.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Provide basic technical support, troubleshoot issues, and escalate complex problems as needed.
• Collaborate with team members and other departments to ensure consistent and effective customer support.
• Maintain high customer satisfaction by building rapport and establishing strong relationships with customers.

5. Job Requirements :

• Has critical thinking skills with a focus on issue resolution and customer satisfaction
• Good communication and coordination skills
• Ability to work independently and collaborate across teams
• Proficient in MS Office (Word, Excel, PowerPoint)
• Fluent in Mandarin and English
• Must have your own laptop and a good internal connection

6. Benefits :

• Annual leave
• Sick leave
• Maternity leave
• Paternity leave