1. Job Title : Customer Service Representative
2. Salary Range : RM 2500-RM 2800
3. Working Hours :
remote work5 days a weekmorning shift 10 : 00am to 10 : 00pm with 2 hours breakevening shift 10 : 00pm to 10 : 00am with 2 hours breaknormal working hours shall be 8 hours a day, any hours worked in excess of this shall be considered overtime and will be compensated accordingly4. Job Responsibilities :
- Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
- Develop in-depth product knowledge and provide accurate information to customers.
- Maintain a high level of professionalism and customer service etiquette in all interactions.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Provide basic technical support, troubleshoot issues, and escalate complex problems as needed.
- Collaborate with team members and other departments to ensure consistent and effective customer support.
- Maintain high customer satisfaction by building rapport and establishing strong relationships with customers.
5. Job Requirements :
- Has critical thinking skills with a focus on issue resolution and customer satisfaction
- Good communication and coordination skills
- Ability to work independently and collaborate across teams
- Proficient in MS Office (Word, Excel, PowerPoint)
- Fluent in Mandarin and English
- Must have your own laptop and a good internal connection
6. Benefits :
- Annual leave
- Sick leave
- Maternity leave
- Paternity leave