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Customer Service Officers
GENTING SIMON SDN BHDJohor, Indahpura,, Malasia30+ days ago
Job descriptionPoses at least SPM level or above. Minimum 1 year of relevant experience in customer service. Strong interpersonal and communication skills. Willing to be based at Genting Highlands Premium Outlets, Genting Highlands.
Responsibilities
- Organize the Information Center and Genting Lounge effectively to ensure smooth operations daily.
- Provide relevant information to customers on Genting Highlands Premium Outlets.
- Ensure that the Information Center is clean and tidy.
- Ensure wheelchairs and strollers are maintained in a good condition.
- Attend to daily administrative and cashiering work e.g. opening and closing daily sales.
- Ensure that Savings Passport issued is updated.
- Ensure that all tour group arrivals are handled efficiently.
- Ensure that there is standby parking ticket for lost ticket usage.
- Storing customer’s luggage or belongings.
- Ensure customer grievance / disputes / complaints are handled tactfully and efficiently.
Requirements
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Customer Service • Johor, Indahpura,, Malasia