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Customer Support Executive (Mandarin Kyc Support)

Customer Support Executive (Mandarin Kyc Support)

Tech Mahindra ICT Services Sdn BhdCyberjaya, Selangor, Malaysia
11 days ago
Job description

Requirements

Requirement :

  • Achieve at least Diploma certificate.
  • Minimum 0 - 1 year of knowledge / experience with International KYC (Remediation, Onboarding or Periodic Review).
  • Previous exposure to institutional KYC for NAM, APAC and Europe regions is preferred.
  • Fresh graduate from any background / experienced professionals can apply.
  • Language required : Mandarin proficiency + B1 (conversational English)
  • Detailed understanding of negative media alerts, PEP and sanctions exposure.
  • Must have handled various screening tools such as Factiva, RDC, World check, Lexis Nexis, etc.
  • Must have excellent verbal and written communication skills.
  • Must be willing to work in shifts.

Work arrangement :

  • Commute : WFO - Tech Mahindra ICT Services, i Tech Tower, Jalan Impact Cyberjaya, 63000, Selangor
  • Shifts : 7am to 4pm or 4pm to 1am, shift allowance for afternoon shift is provided (20 RM per day)
  • Working days : Monday to Sunday (5 days working days, weekly 2 days off)

    • Responsibilities

  • Responsible for performing KYC review including due diligence for new and existing clients as per laid down procedures. Be the owner of the case from scoping to sign-off stage.
  • Review existing documentation as per the KYC requirements.
  • Update leads / manager on progress and roadblock in the review in a timely manner.
  • Prepare KYC documentation for all the reviews and update necessary tools (CLM, Reporting & Checklists etc.)
  • Ensure at least 90% quality standards for all cases.
  • Create and send outreach email and track responses.
  • Submit records of business approvals once review is completed and discrepancies are fixed if any.
  • Should be able to work independently as well as in a team.
  • Communication with officers and clients to gather all applicable KYC requirements.

    • Benefits

  • EPF / SOCSO
  • Medical benefits up to 80K USD (for each individual), for self, spouse & children (if any).
  • Annual Leave 10 days for first 2 years, 12 days after completion of 2 years (prorated).
  • Medical Leave as per Labor law - 14 days.
  • Bereavement leaves – 3 working days in an event of death in the immediate family (Spouse, Children, parents).
  • Maternity Leave – for 98 consecutive days for Female associate. To start not earlier than 30 days from the expected due date or post the due date.
  • Paternity leaves – 7 days.
  • 5 Working days
  • Staff activities
  • Training provided
  • Allowance provided
  • Salary range : Between 3500 to 4500 Basic (negotiable based on your current salary & experience)

    • Additional Benefits

  • 5 Working Days
  • Training Provided
  • Allowance Provided
  • Staff Activities

    • Skills

    Mandarin Problem-solving skills Attention to Detail Document Management Know Your Customer (KYC) Workflow

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    Customer Support Executive • Cyberjaya, Selangor, Malaysia