Client Engagement Specialist, CXF - Fixed Term

Client Engagement Specialist, CXF - Fixed Term

Building the Future of Crypto

Kraken is a mission‑focused company rooted in crypto values, building world‑class products for experienced traders, institutions, and newcomers. Our team is distributed across 70+ countries and speaks over 50 languages.

What Makes Us Different?

Kraken accelerates the global adoption of crypto to help everyone achieve financial freedom and inclusion. We maintain industry‑leading security, crypto education, and client support through products such as Kraken Pro, Desktop, Wallet and Kraken Futures.

Responsibilities

• Manage client onboarding and verification activities,

including the review and validation of KYC documentation through dedicated tools such as Admin and Zendesk, and handling funding and client inquiries via email and live chat.

Qualifications

Nice to Have

Work Arrangement

This role is a fixed‑term contract for 6 months, full‑time remote. English fluency is required. The position requires willingness to work evenings, weekends and, as part of a 24 / 7 schedule, on holidays with rest days on weekdays.

Hiring Process

This job is accepting ongoing applications and there is no application deadline.

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Equal Opportunity Employer

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind, based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Candidate Privacy Notice

Kraken respects your privacy. For more information on how we handle candidate data, please review Kraken’s Candidate Privacy Notice.

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