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ID Admin Ops Team Leader
ID Admin Ops Team LeaderUOB • Kuala Lumpur, Kuala Lumpur, Malaysia
ID Admin Ops Team Leader

ID Admin Ops Team Leader

UOB • Kuala Lumpur, Kuala Lumpur, Malaysia
8 days ago
Job description

ID Admin Ops Team Leader

UOB

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in the Asia Pacific, Europe and North America. Over 80 years of history, guided by values of Honourable, Enterprising, United and Committed.

About the Department

UOB Innovation Hub 2 (InnoHub2) is a UOB‑wholly owned subsidiary based in Malaysia, a Centre of Excellence providing Group Business Services (GBS) to support the UOB Group. Founded in 2021, it offers technology application design, development, support and expanding into other business services.

Job Responsibilities

  • Responsible for day‑to‑day running of the iH2 ID Admin operations & raise any potential concerns to Reporting Manager before they become issues.
  • Manage major platforms : Windows, Unix, Mainframe & AS400, Database – including business application, security administration and security administration.
  • Subscribe owners with correct role and enablement based on role – IT admin will enable on manual activation.
  • Access restricted to Prod, UAT, MockRun and RDR environments.
  • Conduct periodic checks to ensure Access Matrices & Limit Memos are up‑to‑date.
  • Oversee overall productivity and performance of the team in providing quality services to users.
  • Coach, supervise, appraise and monitor the performance of the team.
  • Plan capacity and address training needs as appropriate.
  • Manage KPIs, periodic risk and control assessments, and corrective actions.
  • Maintain up‑to‑date BCP requirements.
  • Work with the Reporting Manager to keep SOP & administrative procedures / guidelines up‑to‑date.
  • Take on projects / assignments as and when required.

Job Requirements

  • 7 to 9 years of related experience.
  • Preferred a combination of qualifications & at least 3‑5 years in an ID administrative role with at least 3 years in a supervisory capacity.
  • Strong communication, interpersonal, problem‑solving skills, ability to plan and manage a team, and oversee day‑to‑day operations.
  • Experience supervising staff members in ID Admin operations.
  • Proactive in raising potential concerns to Reporting Manager before issues arise.
  • Experience conducting periodic checks to keep Access Matrices & Limit Memos up‑to‑date.
  • Track record of driving team productivity and quality service delivery.
  • Experience coaching, supervising, appraising, and monitoring team performance.
  • Capacity planning and training needs assessment skills.
  • Experience managing KPIs, risk and control assessments, and implementing corrective actions.
  • Experience maintaining up‑to‑date BCP requirements.
  • Collaborate with Reporting Manager to maintain SOP & administrative procedures / guidelines.
  • Willingness to take on projects / assignments as required.

    • Equal Employment Opportunity

    UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non‑merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations for the recruitment process, please inform us when you submit your online application.

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    Team Leader • Kuala Lumpur, Kuala Lumpur, Malaysia