Lodging Partner Associate, Vietnamese Language Support

Lodging Partner Associate, Vietnamese Language Support

Join to apply for the Lodging Partner Associate, Vietnamese Language Support role at Expedia Group .

Why Join Us?

We design cutting‑edge technology to make travel smoother and more memorable. Our diverse, vibrant, and welcoming community is essential to our success.

We provide a full benefits package, including exciting travel perks, generous time‑off, parental leave, a flexible work model (with some pretty cool offices), and career development resources.

We’re building a more open world. Join us.

Introduction to the Team

Our Corporate Functions support Expedia Group, including Employee Communications, Finance, Traveler and Partner Service Platform, Legal, People Team, Inclusion and Diversity, and Global Social Impact and Sustainability.

The Lodging Partner Associate role sits on the Traveler & Partner Service Platform (TPSP) in the Expedia Product & Technology division of Expedia Group. We bring functional excellence and expertise across three areas : operations, shared capabilities, and product and technology to deliver the best service and operations experience in travel.

In This Role, You Will

• Assist partners on our product and services promptly via multiple channels (phone, chat and email)
• Lead and resolve issues and complaints with high quality resolution in inventory management, financial and training
• Document and classify interactions and issues accurately in the appropriate systems
• Report on emerging and recurring issues promptly
• Adhere to internal processes and policies when interacting with partners
• Maintain and promote excellent partner relations in a positive, compassionate, and professional attitude in all interactions
• Leverage Expedia Group’s tool kit to increase the customers they attract on the Expedia Group platform
• Educate lodging partners on the self‑service features available
• Build firm knowledge on product, processes, and policies
• Review and identify root cause for all intensified cases to propose improvements to reduce recurrence

Experience and Qualifications

Accommodation Requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

EEO Statement

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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